As PCN services are provided as part of your GP surgery, your registered GP surgery would manage any feedback, compliments or complaints about PCN services. You can provide this directly to your GP surgery, and you will find information about how to do this on their website or by telephoning or visiting the practice.
Alternatively, below you can find out how to provide feedback or a complaint through this website.
Feedback and Compliments
We are continually looking to turn your feedback into real improvements in our services. We use it to focus on what matters most to our patients, their carers and their families.
If you want to share your experience or have a suggestion on how we can do things better to improve our patients’ experiences, please complete the below form. We’d also like to hear from you if you are pleased with the service you’ve received. We’ll let the staff involved know and share the good practice across our teams.
By selecting your GP surgery, your feedback will be sent directly to your GP surgery team.
Feedback
Complaints
If you have a complaint or concern about the service you have received from anybody working within the Primary Care Network team, you can complete the below form. By selecting your GP surgery, the complaint will be sent directly to your GP surgery team.
Please note that we take medical confidentiality seriously. If you are complaining on behalf of someone else, we must know that you have their permission to do so. A note signed by the person concerned will be needed unless they are incapable (because of illness) of providing this. Therefore please do not complete the below form if you wish to complain on behalf of someone else.
Making your complaint quickly makes it easier for us to establish what happened. If it is not possible to do that, please let us have details of your complaint:
· Within 6 months of the incident that caused the problem; or
· Within 6 months of discovering that you have a problem, provided this is within 12 months of the incident.
Please refer to your GP surgery’s complaints procedure for further information on how your complaint will be managed.
By selecting your GP surgery, your complaint will be sent directly to your GP surgery team.